Global IT Service Desk

Active Directory is a directory service developed by Microsoft for managing and organizing network resources within a Windows domain. It …

Antivirus software is a crucial component of cybersecurity. It is designed to detect, prevent, and remove malicious software, including viruses, …

Backup is the process of creating copies of essential data and files to protect against data loss in the event …

Bring Your Own Device (BYOD) is a policy or practice in which employees use their personal devices, such as smartphones, …

Cloud computing refers to the delivery of computing services, including storage, servers, networking, databases, analytics, and software, over the internet …

The world of cloud computing is rich with providers offering various types of services to meet the needs of individuals, …

A data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems. …

Data Loss Prevention (DLP) refers to a set of tools, processes, and policies put in place to prevent sensitive data …

A Disaster Recovery Plan is a formal document that outlines the procedures and strategies an organization will follow in the …

Endpoint security refers to the practice of securing endpoints or entry points of end-user devices such as computers, laptops, mobile …

A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security …

Firewall configuration refers to the process of setting up and managing the settings of a firewall system. This includes defining …

A Global IT Service Desk is a centralized support function that provides assistance to users within an organization on various …

Hardware as a Service (HaaS) is a business model where hardware, such as computers, servers, networking equipment, and other devices, …

IT, or Information Technology, refers to the use of computer systems and telecommunications equipment to store, retrieve, transmit, and manipulate …

IT outsourcing is the practice of contracting out various IT functions and services to third-party service providers. Organizations may choose …

LAN (Local Area Network) refers to a network that connects computers and devices within a limited area, such as a …

LAN segmentation refers to the practice of dividing a local area network (LAN) into multiple smaller networks or segments. This …

Mobile Application Management (MAM) is the process of managing and securing mobile applications used within an organization.

MAM involves controlling …

Mobile Device Management (MDM) is a type of security software used by organizations to monitor, manage, and secure mobile devices …

Multi-factor authentication (MFA) is a security method that requires users to provide multiple forms of identification to gain access to …

Network security is a vital component of ensuring the confidentiality, integrity, and availability of data transmitted over computer networks. It …

An operating system (OS) is a software program that acts as an intermediary between computer hardware and software applications. It …

Password policies are guidelines and rules established by organizations to regulate the creation, management, and usage of passwords for accessing …

Platform as a Service (PaaS) is a cloud computing model that provides developers with a platform to build, deploy, and …

A public cloud refers to a cloud computing model in which cloud services, such as computing resources, storage, and applications, …

Ransomware is a type of malicious software designed to block access to a computer system or data until a ransom …

Remote Desktop is a technology that allows users to access and control a computer or server from a remote location, …

Root Cause Analysis (RCA) is a methodology used to identify the underlying causes or contributing factors of a problem or …

Social engineering is a strategy used by malicious individuals or cybercriminals to manipulate and deceive people into divulging confidential information, …

Software as a Service (SaaS) is a cloud computing model in which software applications are hosted and maintained by a …

Two-Factor Authentication (2FA) is a security process that requires users to provide two different forms of identification before they can …

A Virtual Private Network (VPN) is a technology that allows users to create a secure and encrypted connection over a …

Wi-Fi, short for Wireless Fidelity, is a wireless networking technology that enables devices to connect to a local area network …

A Wide Area Network (WAN) is a type of computer network that spans a large geographical area, such as a …

The Zero Trust security model is an approach to cybersecurity that emphasizes the need to verify and authenticate all users …